HUMAN BIOLOGY

       HOUGHTON_JACKI@SMC.EDU                                   

INSTALLING EXAMGUARD

PLEASE READ THE FOLLOWING INSTRUCTIONS AND DOWNLOAD AND INSTALL EXAMGUARD

ONCE YOU HAVE DONE SO, PLEASE CHECK IT USING THE PRACTICE EXAM (0 POINTS)
 

 

Dear Student:

This class utilizes ExamGuard software for taking online exams.

ExamGuard is a “browser within a browser” that essentially “freezes” your computer while you are taking the exam. While in your exam you will be unable to:

  • Print the exam

  • Copy and past anything to or from the exam

  • Surf the web

  • Open or use any other applications (Word, Excel, ppt, etc.) on your computer

  • Use the CTL-ALT-DEL function

  • Click on any areas (left-side menu) in the course

You will also need ExamGuard to access the exam when reviewing your results in the eCollege Gradebook.

To learn more about ExamGuard, an ExamGuard Test Site has been created for you. The purpose of the "test site" is to allow online students the opportunity to insure that ExamGuard's plug-in is installed and working correctly, and to take a test/trial online exam.

To access the ExamGuard Test Site, you will need to access the "Online ExamGuard Course" under "Special Courses" in your personal homepage. Once in the course, you will click-on the ExamGuard tab. You will be given general introductory information on ExamGuard. For additional detailed information on ExamGuard, you may click-on the "FAQ" content item.

You may click-on the "Test Exam" content item to check to see if your ExamGuard plug-in is installed. Also, under this content item you can take a test/trial exam. If the ExamGuard plug-in is not yet installed, you can click-on the download link provided and install the plug-in following the instructions given.

You may dowload the ExamGuard software and take the "Test Exam" at any time. Please do so well before your first scheduled class exam. If you wait until the very last minute before you test the software, you may not be able to complete your assignment on-time.

Should you have any questions or issues with this process or any time during an actual exam, you are urged to contact the help desk for assistance.

Toll-free helpdesk phone: (877) 740-2213 or via email: HelpDesk@smconline.org

 

Installing and Using ExamGuard (you may also find this tutorial on your sign in page)

  1. Overview
  2. Installation
  3. Taking an Assessment
  4. Viewing Your Grade
  5. Best Practices

Overview

When you try to begin your assessment, the eCollege system detects whether you have, or have not, downloaded ExamGuard. The image of the Exam Start Page shown below demonstrates that ExamGuard is turned on for the assessment, but you have not downloaded the ExamGuard software. ExamGuard Download and Instructions are provided directly on the same page.

You are prevented from attempting to access the assessment without the necessary software by the removal of the “Begin Exam” button that normally is present.

The message states:

This Assessment uses ExamGuard, powered by Respondus,which requires a small plugin to be installed on your computer. It appears you do not have this software installed. Please click the "ExamGuard Download and Instructions" hyperlink above to download the necessary software.

After installing the software, you will need to close your browser and re-enter your course.

Clicking on the “ExamGuard Download and Instructions” link will take you to the download page where you can download the EG plug-in.

Mac Users

If you are using a Mac, you will see a different detection message:

We were unable to detect the version ExamGuard browser that you are using. If after clicking Begin you do not see your exam, please try downloading and installing the ExamGuard browser again.

If you have installed the most recent version of ExamGuard you are ready to take your exam. Please click Begin Test Exam exam.

Installation

Windows PC

You can install the ExamGuard plug-in from the Test Exam, after you have read the information on how to install and use ExamGuard, or you can click on the link below to install ExamGuard:

At the beginning of the process you will receive a dialog box asking you to Open or Save the plug-in. Clicking “Open” will start the installation process. Clicking “Save” will download the plug-in file to the your computer but will not install the software. We recommend that you always select open to alleviate any confusion.

After clicking “Open” you will be guided through the install wizard. You will need to accept the user license to allow the installation to complete.

Once the process is complete, we recommend that you close the browser and open a new one before logging into your course and accessing your exam. You can check your programs file to see that the plug-in has been loaded successfully. On a PC, users will see “ExamGuard” listed in their programs.

Note: You only have to install the ExamGuard plug-in if it has not been downloaded to the computer being used for the assessment or if it has been communicated that there is a new upgrade. You do not have to download the plug-in for each assessment.


Macintosh

You can install the ExamGuard plug-in from the Test Exam, after you have read the information on how to install and use ExamGuard, or you can click on the link below to install ExamGuard:

The installation process for a Mac will differ slightly then the process for a PC. As part of the download process, you may be asked to verify the Respondus applet. This can be done by simply clicking Trust button on this request to allow the Respondus certificate.

 

The installation of the EG package will be allowed. Once the package installation is complete you will be asked to accept the package. Clicking on “Continue” will take you to the ExamGuard Installer.

The installer will step you through the process of accepting the user license and installing the plug-in on your Mac.

Note: You only have to install the ExamGuard plug-in if it has not been downloaded to the computer being used for the assessment or if is has been communicated that there is a new upgrade. You do not have to download the plug-in for each assessment.

Taking an Assessment

Once the plug-in has been installed the eCollege platform will detect the plug-in and allow you to begin your assessment.

The detection message states:

You are ready to take your exam using ExamGuard. The Respondus software required to take this Exam exam has already been installed on your computer. Before beginning your Exam exam, please clear your temporary internet files. Please check your browser help pages for directions on clearing your temporary files.

As part of the download process, you may encounter a message from ExamGuard explaining that it has detected a software running in the background that is not allowed while ExamGuard is active. ExamGuard will ask you if you would like ExamGuard to close the software that it has detected. If you choose “Yes”, ExamGuard will close the software and continue. If you choose “No”, the assessment process will stop and it will be up to you to close all programs before you can begin your assessment.

Viewing Your Grade

You will be prompted with the following message when accessing you assessment results in the Gradebook.

Your grade details for this assessment can only be viewed using ExamGuard. If you click the link below and your exam does not load it is possible that ExamGuard has not been installed on this computer. We recommend that you go to the assessment start page and walk through the download instructions to install ExamGuard. If you have any further questions, please contact the helpdesk.

View Grade Details using ExamGuard

In the same manner as a traditional assessment, you will not be able to access your assessment results until the Gradebook Review Date has been reached. After selecting the “View Grade Details using ExamGuard” link, the assessment details will be launched in ExamGuard with the same restricted browser functionality as they have when taking the exam.

Best Practices

  • When getting ready to take an assessment that uses ExamGuard it is always recommended that you shut down all programs including items like email, IM, etc.
  • When installing the ExamGuard Plug-in we recommend that you always click on “Open” which will start the installation process. Clicking on “Save” will simply download the file but will not actually install the plug-in.
  • After installing the plug-in it is recommended that you close their browser and open a new browser before taking the assessment.
Once you are comfortable with the ExamGuard installation, click on the practice quiz link in the left-hand navigation to install ExamGuard and take a quick test to ensure that ExamGuard was successfully installed